Connecting the complete patient journey through one healthcare operating system
Mama Mia provides women’s and child healthcare across multiple Swedish regions through physical clinics and digital care. Its services span maternity, ultrasound, child healthcare, gynaecology and sexual health.
As its network grew, so did the complexity of delivering connected care. Patients interacted with multiple services, clinicians and digital touchpoints, while staff relied on separate systems to manage different parts of the care journey.
Clinvvo implemented a white-labelled healthcare operating system that connects patients, clinicians and administrators through one integrated platform.
CLINIC TYPE
Multi-location healthcare provider
SPECIALITY
Women’s health, maternity care, child healthcare, gynaecology and sexual health
DELIVERABLES
Patient app, booking, triage, teleconsultation, management & AI documentation
The Vision
Mama Mia wanted a single digital experience that reflected the continuity of care delivered by its clinical teams.
Patients should be able to move seamlessly from booking and triage to consultations, follow-ups and ongoing communication, while staff manage every stage of care through one connected platform.
What was the Challenge?
Care delivery extended across multiple clinics, services and patient journeys.
Using separate systems for booking, consultations, messaging and patient management created fragmented experiences, duplicated administrative work and limited continuity across care.
Mama Mia needed a platform that could:
- Support digital and in-person care journeys
- Manage booking, intake, triage and consultations
- Enable secure communication between patients and care teams
- Adapt to different clinics, services and workflows
- Deliver personalised follow-ups and patient content
- Scale across a growing healthcare network
The result was disconnected workflows, operational complexity and an inconsistent patient experience.
We unified every stage of the patient journey into one healthcare operating system. By connecting booking, digital intake, triage, consultations, communication and follow-ups through a single configurable platform, we made care more connected, operations more efficient and the patient experience consistent across every clinic.
Building a connected digital care experience
Clinvvo deployed a configurable healthcare operating system tailored to Mama Mia’s brand, services and clinical workflows.
Patients access booking, consultations, messaging and follow-ups through a single application, while clinicians and administrators manage appointments, patient records, communication and documentation from one connected platform.
A modular architecture allows each clinic to configure its own workflows without creating separate technology environments.
Impact
Mama Mia established a connected digital foundation for delivering care across multiple locations and specialties. By replacing four separate technology providers with one unified platform, the organisation eliminated fragmented workflows, simplified operational coordination and created a more consistent patient experience.
More than three years later, Mama Mia continues to operate and expand its digital services on the same configurable healthcare platform, supporting patients and care teams through one connected system.
