Privacy Policy
Last updated 7 July 2026
This Privacy Policy explains how Clinvvo (“Clinvvo”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website, contact us, request a demo, subscribe to communications, or otherwise interact with us through this website.
For the purposes of this Privacy Policy, “website” means www.clinvvo.ai.
1. Who we are
Clinvvo provides digital healthcare technology solutions, including healthcare operating system tools, patient engagement solutions, booking systems, AI-supported clinical workflow tools, and related software services for healthcare organisations.
The legal entity responsible for this website is:
Company Name: Clinvvo AB
Organization Number: 559204-8838
Registered Address: Idungränd 8, 18773, Täby, Sweden
Email: contact@clinvvo.ai
For website visitor, marketing, sales, and general enquiry data, Clinvvo acts as the data controller.
For personal data processed inside Clinvvo’s healthcare products on behalf of hospitals, clinics, healthcare providers, or other customers, Clinvvo generally acts as a data processor, and the relevant healthcare organisation acts as the data controller. Such processing is governed by our customer agreements, data processing agreements, and applicable healthcare and data protection laws.
2. What personal data we collect
We may collect the following categories of personal data through this website:
A. Information you provide directly
This may include:
- Name
- Work email address
- Phone number
- Job title
- Organisation name
- Country or region
- Message or enquiry details
- Demo request information
- Newsletter or event registration details
- Any other information you choose to provide through a form, email, chat, or direct communication
Please do not submit patient information, medical records, health data, or other sensitive personal data through this website unless we have specifically provided a secure, authorised channel for that purpose.
B. Information collected automatically
When you visit our website, we may collect limited technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visit
- Referring website
- Approximate location based on IP address
- Cookie and analytics identifiers, where applicable
C. Business communication data
If you communicate with us by email, phone, LinkedIn, event forms, or other business channels, we may process your contact details and communication history to manage the relationship.
3. How we use personal data
We use personal data for the following purposes:
- To respond to enquiries and demo requests
- To provide information about Clinvvo’s products and services
- To manage sales, business development, and customer relationships
- To send newsletters, product updates, event invitations, or marketing communications where permitted
- To improve our website, content, and user experience
- To analyse website performance and understand visitor engagement
- To maintain the security and integrity of our website
- To comply with legal, regulatory, accounting, or compliance obligations
- To establish, exercise, or defend legal claims
4. Legal basis for processing
Where the GDPR applies, we rely on one or more of the following legal bases:
Consent
We may rely on your consent where you subscribe to newsletters, accept optional cookies, or agree to receive specific marketing communications. You may withdraw consent at any time.
Legitimate Interests
We may process personal data where necessary for our legitimate business interests, such as responding to business enquiries, improving our website, managing B2B relationships, preventing fraud, and communicating with prospective customers, provided those interests are not overridden by your rights and freedoms.
Contractual Necessity
We may process personal data where necessary to take steps before entering into a contract or to perform a contract with you or your organisation.
Legal Obligation
We may process personal data where necessary to comply with applicable legal, regulatory, tax, accounting, or compliance obligations.
6. Marketing communications
If you sign up to receive communications from us, or if we have a lawful basis to contact you in a B2B context, we may send you updates about Clinvvo, our products, events, insights, or related services.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at contact@clinvvo.ai.
We will continue to send non-marketing communications where necessary, such as service, security, legal, or contractual notices.
8. International transfers
Clinvvo is based in Europe and may work with service providers located in other countries. Where personal data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses
- Additional technical, organisational, or contractual safeguards where required
- Other lawful transfer mechanisms under applicable data protection law
9. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods may include:
- Website enquiry data: retained for as long as needed to respond and manage the relationship
- Sales and demo request data: retained for a reasonable B2B sales and relationship management period
- Newsletter data: retained until you unsubscribe or withdraw consent
- Website analytics data: retained according to the analytics tool configuration
- Legal, tax, accounting, or compliance data: retained for the period required by applicable law
When personal data is no longer needed, we will delete, anonymise, or securely archive it.
10. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encryption, secure hosting, monitoring, confidentiality obligations, vendor review, and internal security policies.
11. Your rights
Depending on where you are located and which laws apply, you may have rights in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing based on legitimate interests
- Object to direct marketing at any time
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at contact@clinvvo.ai.
12. Patient and clinical data
This website is not intended for submitting patient records, medical information, clinical audio, prescriptions, diagnoses, or other health data.
Where Clinvvo processes patient or clinical data as part of its products, such processing is governed by separate agreements with healthcare organisations, including data processing agreements, security terms, and product-specific documentation.
If you are a patient of a healthcare provider using Clinvvo and have questions about your medical data, please contact your healthcare provider directly. Clinvvo may not be the controller of that data.
13. Children
This website is intended for business and professional users. We do not knowingly collect personal data from children through this website.
If you believe a child has provided personal data through this website, please contact us so that we can take appropriate action.
14. Third-party links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal data.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this website with the “Last updated” date above.
Material changes may be communicated through the website or other appropriate channels.
16. Contact us
For questions about this Privacy Policy or how we process personal data, please contact:
Clinvvo AB
Idungränd 8, 18773, Täby, Sweden
Email: contact@clinvvo.ai
Privacy contact: Hannes Lewné, hannes@clinvvo.ai