Scaling clinical documentation across a multi specialty healthcare network
Prima Vård delivers healthcare across primary care, psychiatry, women’s health, rehabilitation, child healthcare, addiction treatment, crisis support and home healthcare, serving more than one million patients annually.
As its clinical network expanded, documentation became increasingly complex. Different specialties relied on different terminology, consultation styles and EHR templates, making it difficult for a single AI scribe to perform consistently across the organisation.
The challenge wasn’t documenting conversations faster. It was creating one platform that could adapt to every clinical workflow.
CLINIC TYPE
Private healthcare group
SPECIALITY
Primary care, Psychiatry, Women’s health & 10+ Departments
DELIVERABLES
Ambient AI Scribe, speciality-specific templates, EHR integrations and clinical workflow automation
The Vision
Prima Vård wanted a documentation platform that could support multiple specialties while adapting to the way each department already worked.
The platform needed to deliver consistent, high-quality documentation across the organisation while preserving established clinical workflows and EHR templates.
What was the Challenge?
Every department documented care differently.
Different specialties required different terminology, consultation styles and EHR templates. The existing market-leading AI scribe lacked the flexibility needed to support documentation consistently across the organisation.
Prima Vård needed a platform that could:
- Support 10+ clinical departments
- Adapt to specialty-specific documentation
- Generate notes using multiple EHR templates
- Understand natural conversations, accents and dialects
- Integrate seamlessly into existing workflows
The result was increased review time, inconsistent documentation quality and slower adoption.
Instead of forcing clinicians into a single workflow, We configured Clinvvo AI Scribe to adapt to every department. By aligning with specialty specific documentation and existing EHR templates, we made clinical documentation faster, more consistent and easier to scale across the organisation.
One platform, multiple clinical workflows
Clinvvo configured its Ambient AI Scribe around each department’s existing workflow.
The platform captures consultations, identifies clinically relevant information and generates structured notes using the appropriate specialty and EHR template.
Clinicians review, edit and approve documentation before transferring it directly into the medical record.
One platform. Multiple specialties. Consistent documentation.
Impact
Deployment improved documentation efficiency by 60% while supporting clinicians across more than 10 departments.
Clinicians spend less time documenting and more time with patients, while maintaining the workflows unique to each specialty. By replacing its previous market-leading AI scribe, Prima Vård reduced operational costs and established a documentation platform that can scale with future departments, templates and clinical services.
